If you are in an emergency, immediate danger, or medical distress, call 911
The information provided on the Web site is for informational purposes only and is not professional medical advice, diagnosis, treatment or care, nor is it intended to be a substitute, therefore. Always seek the advice of a physician or other qualified health provider properly licensed to practice medicine or general health care in your jurisdiction concerning any questions you may have regarding any information obtained from this Website and any medical or psychological condition you believe may be relevant to you or to someone else. Never disregard professional medical advice or delay in seeking it because of something you have read on this Website. Culled from North Durham Family Health Team
To help you find what you are looking for:
- This list is divided into 3 geographical areas:
- Canada – resources available across Canada
- Ontario – resources for people in Ontario
- Toronto / GTA
Across Canada
Information about Government Health & Social Services
211.ca or Call 211
211 is Canada’s primary source of information for government and community-based, non-clinical health and social services. The free and confidential service can be accessed 24 hours a day, in more than 150 languages, by phone, chat, text, and web.
211 helps connect people to the right information and services, making their pathway to care and resources a guided and trusted one.
Suicide Prevention - Suicide Crisis Hotline
988.ca – Call or Text 988
If you or someone you know is in crisis or thinking about suicide.
A safe space to talk, 24 hours a day, every day of the year.
You deserve to be heard. We’re here to listen.
Kids Help Phone
kidshelpphone.ca – get help now – Call 1-800-668-6868
Text CONNECT to 686868 to access confidential support for a volunteer crisis responder
Online message a volunteer crisis responder by clicking the link on this page
Call 1-800-668-6868 to talk to a professional counsellor and access confidential and anonymous support
Kids Help Phone is Canada’s only 24/7 e-mental health service offering free, multilingual and confidential support to help all young people Feel Out Loud.
Additional online resources are also available from their home page: https://kidshelpphone.ca/
Canadian Mental Health Association (CMHA)
cmha.ca to find support in your area
With 330 community locations, CMHA is a nationwide organization that promotes mental health and supports people recovering from mental illness.
Across Ontario
Mental health services, addictions support
Supportive housing for youth, adults & seniors Loftcs.org – Services across Ontario – or Call 416-979-1994
Services in York Region – Services in Toronto
Suicide Prevention - Suicide Crisis Hotline
Legal Aid Ontario – includes online chat – or Call 1-800-668-8258
Legal Aid Ontario provides legal assistance for low-income people. Types of legal support provided: family law, refugee and immigration law, criminal law, mental health law.
Call toll-free Monday to Friday from 8 a.m. to 5 p.m. (EST) for help in over 300 languages.
Toronto: 416‑979‑1446 Teletypewriter (TTY): 711
LGBT Youthline
2SLGBTQ+ Support – youthline.ca – Sunday-Friday – 4pm to 9:30 pm
Chat during available hours: Click on the link on this page: https://www.youthline.ca/helpline/peer-support-helpline/
Text during available hours: 647-694-4275
LGBT YouthLine is an anti-racist, youth-led organization that offers free support to youth (under 30) from a peer support volunteer through our Ontario-wide 2SLGBTQ+ peer-support HelpLine.
Kids Help Phone
kidshelpphone.ca – get help now – Call 1-800-668-6868
Text CONNECT to 686868 to access confidential support for a volunteer crisis responder
Online message a volunteer crisis responder by clicking the link on this page
Call 1-800-668-6868 to talk to a professional counsellor and access confidential and anonymous support
Kids Help Phone is Canada’s only 24/7 e-mental health service offering free, multilingual and confidential support to help all young people Feel Out Loud.
Additional online resources are also available from their home page: https://kidshelpphone.ca/
Across Toronto/GTA
The Assaulted Women's Helpline
awhl.org – 24 hours a day, 7 days a week, 365 days a year
Toll free: Call 1-855-987-7595 – TTY 1-866-863-7868
In Toronto Call 415-863-0511
The Assaulted Women’s Helpline provides free, confidential and anonymous crisis counselling, emotional support, information and referrals via telephone in up to 200+ languages from a feminist perspective. It provides a safe space, free of judgment anytime, day or night, to support, listen and guide women (including transgendered women) who have experienced any type of abuse anywhere in Ontario.
Local Information about Community and Government Services
Serving Toronto, Durham, Peel and York Regions
211 Central or Call or Text 211 – Online Chat – TTY 1-888-340-1001
Free, confidential, live answer support is available by phone 24 hours a day, 7 days a week.
Live chat and texting services are available Monday to Friday from 7 am-9 pm Eastern Time.
Mental health services, addictions support
Supportive housing for youth, adults & seniors org – Services in Toronto – or Call 416-979-1994 – Services in York Region
Distress Centres of Greater Toronto
dcogt.com – or Call 416-408-4357 (HELP) – Multi-language help lines
Providing timely emotional support, crisis intervention, and suicide prevention over the phone to people in distress. Through outbound programs they also provide telecheck and caller reassurance programs for seniors, and a touching base program for people over 16,
Gerstein Crisis Centre
gersteincentre.org – Call (416) 929-5200
Our crisis services include 24/7 telephone support (in over 180 languages through RIO Network), in-person mobile crisis team, community support referrals, substance use crisis management, follow-up and access to short-term crisis beds.
Progress Place
The Warm Line – Available 6 PM to Midnight 7 days a week, 365 days a year
Call 416-960-9276 – Text 647 557-5882 – Online Chat at www.warmline.ca
Are you feeling…Depressed? Lonely? Isolated? Need a friendly chat? Want to speak with a peer support worker? Try the Warm Line, a service available for individuals who have a mental health issue and need support.
Progress Place also provides group online activities and a part-time in-person clubhouse –
Call (416) 323-0223 for details and clubhouse hours of operation.
Mobile Crisis Intervention Teams (MCIT)
You cannot call an MCIT directly.
If you or someone around you is experiencing a mental health crisis, Call 911.
Mental health nurses and a specially trained police officer work together on 911 calls involving individuals experiencing a mental health crisis. For more information about this program, see
https://www.tehn.ca/programs-services/mental-health-addiction/mobile-crisis-intervention-team-mcit
Specialized Support in Toronto
Children, Youth and Families
- Youthdale Crisis Line – As of Dec 2024 support is available on weekdays during regular business hours (excluding holidays)
ca/crisis-support – Call 416-363-9990
The Youthdale Crisis Support Team (CST) offers crisis and service navigation support on behalf of children, youth and young adults between the ages of 10 and 24 in the City of Toronto. If you are the caregiver for a young person who is experiencing a mental health crisis in the City of Toronto, we are also here to help. - Family Help Ahead – As of Dec 2024 support is available on weekdays during regular business hours (excluding holidays)
ca – Call 1-866-585-6486
Help Ahead is the centralized phone line to access child, youth (up to 29) and family mental health and well-being resources in Toronto. - Children’s Aid Society of Toronto
https://www.torontocas.ca/ – Call 924.4646 or toll free at 1-866-527-0833.
Your call will be answered 24 hours a day, 7 days a week.
We work with parents, caregivers and our communities to provide safe environments for children and youth through culturally aligned services.
LGBTQ / LGBTQ+ / 2SLGBTQ+ / 2SLGBTQIA+
- 2-Spirited People of the 1st Nations – org – Call 416-944-9300
We support 2-Spirit peoples and First Nations, Métis, and Inuit community members who are at risk of or living with HIV, hepatitis C, and related co-infections; and we will continue to support community members who are facing the effects of historic and ongoing colonial violence so that we may thrive within our communities and nations. - LGBT Youthline – 2SLGBTQ+ Support – see above under “Ontario”
- Family Service Toronto – David Kelly Services (DKS) LGBTQ+ Counselling & HIV/AIDS –
DKS Services – Click on the Services tab for more information – Call 416-595-9618
or email [email protected]
Named after the late David Kelly, one of the founders of the Toronto Counselling Centre for Lesbians and Gays. Committed to trauma-informed, anti-oppression practices to help empower LGBTQ+ individuals, couples and families, as well as people living with, affected by, or concerned about HIV/AIDS, and to enhance participation in their communities and in the broader society.
Seniors
- Toronto Seniors Helpline – org/programs/toronto-seniors-helpline – 365 days a year
Call 416-217-2077 – Monday to Friday: 9 am-8 pm, Saturdays, Sundays & Holidays: 10 am-6 pm Long Distance 1-877-621-2077
Web chat – Daily 10 am – 6 pm – click on the link on this page
Registered social workers provide information and referrals to community, home care, and crisis services to seniors (55+) and also supports their caregivers. Staff also offer direct supportive counselling and crisis de-escalation over the phone. - Seniors Safety Line – see above under “Ontario”
Sexual Assault
- Toronto Rape Crisis Centre – ca – Call 416-597-8808 (24 hours a day, 365 days a year)
Supporting survivors on their healing journey.
Web and Text Chat – Available Wednesdays to Fridays – 7 pm to midnight. Provided by a trained and experienced peer counsellor and is free, anonymous, confidential and live (no robots).
The chat button will only be visible during the hours the service is available.
The Assaulted Women’s Helpline – see above under “Ontario”
Additional Resources
The following links provide information about a range of other services available within Toronto: